WHAT PAYMENT METHODS ARE AVAILABLE?

Smack Bang accepts all major credits cards including Visa and MasterCard. Our payment gateway is powered by Stripe, which allows us to engage the highest security and guarantee your credit cards details are safe and sound.

ARE YOUR PAYMENT METHODS SAFE?

You bet, we’re focused on online security and always ensure all payments are supported by SSL encrypted technologY. We’re online shoppers ourselves and understand how important it is to ensure payment methods are easy to use and super safe.

HOW LONG WILL IT TAKE ME TO RECEIVE MY ORDER?

Once your order is received it will be packed and shipped the next business day. You should have your pretty purchases in your hands within 5 – 7 business days. You should have your purchases in your hands within 5 to 7 business days following dispatch depending on your location.

 

Areas outside major Australian cities please allow up to 14 business days for delivery. For remote areas please allow up to 21 days. If there are expected delays or an issue with sourcing stock we will get in contact so you are up to speed with when to expect your item/s.

I HAVEN'T RECEIVED MY PARCEL, WHERE IS IT?

Please email us if you haven’t received your item within the estimated time frame.

We will contact the courier and update you with tracking details. At certain times of the year, deliveries can take a little longer than normal so please let mindful of this when placing your order. We always err on the side of caution for ordering purposes and recommend any orders leading into Christmas are placed a few extra days earlier than normal to ensure the postman arrives in time.

HOW MUCH IS POSTAGE FOR MY ORDER?

Shipping is free for all orders over $250 within Australia.

 

We offer flat rate shipping fee for all orders under $150 of $10 per order.

DO YOU SHIP INTERNATIONALLY?

Of course, we’d love to ship items to you across the world. For international shipping enquiries please contact us via email hello@smackbang.net.au for a quote for international shipping.

THE ITEM I WANT IS OUT OF STOCK, CAN I STILL ORDER IT?

You sure can. From time to time super popular items are out of stock and we can order additional stock in when it’s available from our suppliers. Drop us a line and we will do our best to accommodate your order. hello@smackbang.net.au

HOW WILL I KNOW IF AN ITEM IS THE RIGHT SIZE?

Good question! All of our items have clear size details in the description and we endeavour to give accurate descriptions of each item. However, if you need a little extra help with sizing send us an email.

HOW DO I RETURN AN ITEM?

Step 1 – Package up your item securely and ship it to us via this address – PO Box 6155, Tweed Heads, NSW 2486.

 

Step 2 – Please ensure all items reach us in new condition and in their original packaging.

 

Step 3 – Once received, we will send you a store credit for the cost of the item. If you change your mind before your order is shipped we will issue a credit note.

 

Step 4 – We will send you an email once your new item is dispatched so you can look out for it in the post.

HOW DO I RETURN A FAULTY OR DAMAGED ITEM?

Smack Bang cannot be held responsible for any damage caused during transit from our warehouse to your delivery address — we always package items so that they arrive in pristine condition.

That said, we happily replace or provide store credit for any product with any manufacturing fault not caused by posting. Get in contact with use should you have a manufacturing fault and we will swap your item and send it back to you in a jiffy.

STILL HAVE QUESTIONS?