Shipping & Returns
Shipping cost within Australia is a flat rate of just $10, no matter how many items you purchase. Plus, if you spend over $150, shipping is free!
The Smack Bag checkout process currently only accepts orders from Australia. We send all orders from our warehouse in Tweed within 5 – 7 business days. You should have your purchases in your hands within 5 to 7 business days following dispatch depending on your location.
Areas outside major Australian cities please allow up to 14 business days for delivery. For remote areas please allow up to 21 days. If there are expected delays or an issue with sourcing stock we will get in contact so you are up to speed with when to expect your item/s.
Please email us if you haven’t received your item within the estimated time frame.
PLEASE NOTE: At certain times of the year, deliveries can take a little longer than normal so please be mindful of this when placing your order. We always err on the side of caution for ordering purposes and recommend any orders leading into Christmas are placed a few extra days earlier than normal to ensure the postman arrives in time.
For those outside of Australia: Our checkout doesn’t currently allow international orders, but if you get in touch with us at email@example.com, we’d be happy to help. Simply let us know what you’d like to purchase and where you’d like it sent and we can supply a quote for shipping. Payment for international orders is accepted via Stripe.
RETURNS: CHANGE OF MIND
You are welcome to return any of our non-embroidered items within 7 days of receipt for a store credit if you change your mind. Please contact us first so we know to expect your return. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Unfortunately, embroidered products are not subject to refund or exchange due to change of mind. Please choose carefully.
RETURNS: FAULTY ITEMS
Smack Bang cannot be held responsible for any damage caused during transit from our warehouse to your delivery address — we always package items so that they arrive in pristine condition.
That said, we happily replace or provide store credit for any product with any manufacturing fault not caused by posting. Get in contact with us should you have a manufacturing fault and we will swap your item and send it back to you in a jiffy.
RETURNS: HOW TO
Step 1 – Please contact us first so we know to expect your return. Please note, unless your item is faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Step 2 – Package up your item securely and ship it to us at this address – PO Box 6155, Tweed Heads South, NSW 2486.
Step 3 – Please ensure all items reach us in new condition and in their original packaging.
Step 4 – Once received, we will send you a store credit for the cost of the item. If you change your mind before your order is shipped we will issue a credit note.
Step 5 – We will send you an email once your new item is dispatched so you can look out for it in the post.